Refund policy

Hi there! We are a small business that utilizes a made-to-order business model. This means, we don't hold any inventory and work with production partners to produce our inventory as needed. We do this to keep our costs low, and quality high!

That been said, we want to offer a quality guarantee for you. You can expect to receive the item you ordered from us quickly, without any defects. If your item arrives damaged or with a print defect, we'll offer you a replacement or a refund and let you keep the item! All you will need to do is get in touch with us within 30 days after receiving your product at support@mypawsomefriend.com, and provide a photo or video of the faulty item. 

Because we produce our items on demand with our manufacturing partners, we don't accept returns and reserve the right to deny a refund or exchange for other reasons.

Thank you for your support of small businesses 😊 

MyPawsomeFriend Team